ServiceNow Interview Questions : Level - [ Intermediate ]

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We have previously posted ServiceNow Interview Questions with level as Simple. Below is the link to access the previous blog:-

ServiceNow Interview Questions: Level - [ Simple ]


Below is the list of Intermediate level ServiceNow Questions:-


1) Explain the ACL types with their priority?

2) Explain the difference between data policy and UI policy?

3) Explain how domain separation works?

4) Provide an example of an async business rule?

5) What is the 'Approval-coordinator'  activity?

6) How would you implement ServiceNow to JIRA integration for Service Desk?

7) What is the use of gsftSubmit() method?

8) Can we create dependent tasks in flow designer? how?

9) How can you validate date in Server script?

10) Explain the script include type with examples?    

11) What are the ways to send email notifications from ServiceNow?

12) How can we generate a report using multiple tables?

13) During the upgrade how does ServiceNow determine customization?

14) How can I run a UI Action on both client and server side?

15) How to remove spaces before and after a word in the ServiceNow import set?

16) Explain query business rule with an example?

17) What are the best practices for ServiceNow scripting?

18) How to skip holidays for a particular region in SLAs?

19) How does Retroactive start and Retroactive pause works in SLA?

20) How to display knowledge article and catalog item by country and access level?


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